Project Management

Training

Maintenance

Services

Customer Service may be contacted by telephone, email, fax, or through the RBSS web site.

Customer Service Center
Telephone: 952-931-0931
Fax: 763-428-8913
email: support@riverbendss.com

Web site: www.riverbendss.com
Dan Betlock, Customer Service Manager
(952) 931-0931 - Office
(612) 669-8156 - Cell
dbetlock@riverbendss.com

Joseph Sorenson, President
(763) 428-8933 - Office
(612) 669-8134 - Cell
(763) 763-8913 - Fax
jsorenson@riverbendss.com

When a customer needs immediate assistance to solve a problem,
a telephone call to the Support Center will enable the customer to quickly contact a customer support representative. During normal business hours (8:00 AM to 5:00 PM Central Time), the customer will reach the Call Center at RBSS. Usually, a customer support representative will be available to obtain information about the problem and to provide immediate support. If a representative is not immediately available, the customer will be given the option to either leave a detailed voice message, or to hold for the next available representative.

If a customer wants assistance but does not wish to use the telephone, the customer may use email to submit a service request. Emails are distributed to several of the support center staff, and will always receive a reply within 4 business hours. Often, a customer service representative will respond to an email service request within 1 hour.

For lower priority issues, the customer may fax the service request to RBSS. Faxed service requests will be collected by Customer Service three times each business day, and will be responded to within approximately four business hours of receipt by RBSS.

Customer Service Support Center Information (25KB PDF)